At The Nappy Factory, we strive to provide a seamless and reliable shopping experience. Our shipping policy outlines the delivery options, processing times, and associated costs to ensure transparency and customer satisfaction. By placing an order with us, you agree to the terms stated below.
Shipping Coverage
We currently deliver across South Africa, ensuring that parents nationwide have access to high-quality baby essentials.Order Processing Time
- All orders are processed within 1-2 business days (excluding weekends and public holidays) after payment confirmation.
- Orders placed before 2:00 PM (SAST) will be processed on the same day, while orders placed after this time will be processed the next business day.
- During peak seasons, promotions, or special sales, processing times may be slightly extended. Customers will be informed of any delays.
Shipping Options & Estimated Delivery Times
We offer multiple shipping options based on your location:Standard Delivery
- Estimated delivery time: 3-7 business days.
- Available for all locations within South Africa.
- Cost: RXX (Free for orders above RXXX).
Express Delivery
- Estimated delivery time: 1-3 business days.
- Available in major cities and metropolitan areas.
- Cost: RXX.
Same-Day Delivery (Limited Areas)
- Orders must be placed before 10:00 AM (SAST).
- Available only in select cities.
- Cost: RXX (calculated at checkout).
Shipping Charges
- Shipping costs vary based on delivery location, order weight, and shipping method selected.
- Shipping fees will be displayed at checkout before payment confirmation.
- Free shipping is available for orders over RXXX (applicable for standard delivery only).
Tracking Your Order
- Once your order has been shipped, you will receive an email with a tracking number and a link to track your package in real time.
- If you do not receive a tracking email within 48 hours, please contact our customer support team.
Delivery Delays & Issues
While we strive to deliver within the estimated time frame, external factors such as weather conditions, courier delays, or unforeseen circumstances may cause slight delays. In case of delays:- You will be notified via email or SMS.
- If your order has not arrived within the expected timeframe, please contact us for assistance.
- We are not responsible for delays caused by incorrect or incomplete shipping addresses provided by the customer.
Undeliverable Packages
If a package is undeliverable due to incorrect address details, multiple failed delivery attempts, or refusal by the recipient:- The order may be returned to our warehouse.
- Customers may be responsible for additional shipping fees to resend the package.
- Refunds (excluding shipping costs) may be processed if reshipping is not requested.
Damaged or Lost Packages
- If your package arrives damaged, please contact us immediately with clear photos of the item and packaging.
- If your order is lost in transit, we will assist in tracking it and arranging a replacement or refund.
- Claims for lost or damaged items must be submitted within 7 days of the delivery date.
International Shipping
Currently, we only deliver within South Africa. We do not offer international shipping at this time.Changes to Shipping Address
- Address changes can only be made before the order is dispatched.
- Once an order is shipped, we cannot modify the delivery details.
- To update your shipping address, contact our support team as soon as possible.